Whiz.in FAQ

1. Please login to your account on http://whiz.in 2. Goto My Billing and >> Request refund. Enter the amount you want the refund for and Submit 3. Money will be refunded to your paypal email address within 24 – 48 hrs.

We Recommend : Keep the money in your account if you plan to purchase domains in future. We are generally prompt in refunds so you money is safe in your whiz.in account

There is $1 service charge in case you want refund for convinience via Paypal. In case there is an issue we are not able to resolve there is no service charge for refund. 

For Moneybookers, the refund charge is variable between $2 to $5 regardless of reason for refund.

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In order to view all your domains, Login to your Account

Goto Products >> Domain Registration >> Search.

Here you can select your search criteria and for "Order Creation Date" select "All time" to view all your domains and finally click on Search

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Privacy Protection is not available for the
following domain name extensions:

If its not one of the above extensions then you can contact support to look at your domains. Also important things to remember when using privacy protection

1. If you wish to have your domain name Transferred away from
   Whiz for some reason, you need to first disable
   the Privacy Protection and then place a transfer request at the Registrar of
   your choice.

2. Privacy Protection can be enabled/disabled only for those domain names
   which are not in locked/suspended status.

3. 
   Depending upon whether the Privacy Protection feature is available for a
   domain name or not, the Order Details view of your domain name may or
   may not display the Privacy Protection status, under Order Information.
   

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If you have added funds to your whiz.in
account and the domain registration has not completed, do the following:

Login in to
your account at whiz.in. Goto My Billing >> list pending invoices and
debit notes >> Select the domains >> and click on Pay button. 

Adding funds to your
account first enables you to use it as you would use a debit card. If you added
more funds into your account you can use it anytime you want to register a
domain with
us.

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You can change the Nameservers of your domain in bulk. Check the following link for details http://domain.whiz.in/kb/servlet/KBServlet/faq464.html

Here the details on bulk locking and unlocking http://domain.whiz.in/kb/servlet/KBServlet/faq465.html

For details on all BULK actions see this page http://domain.whiz.in/kb/servlet/KBServlet/cat126.html

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The following are the default Whiz.in Nameservers. You will need this if you are using services like Domain Forwarding and  Managed DNS. If your DNS is not set to below the above services will not work.

Name Server: WHIZ.MERCURY.ORDERBOX-DNS.COM

Name
Server: WHIZ.VENUS.ORDERBOX-DNS.COM

Name Server: WHIZ.EARTH.ORDERBOX-DNS.COM

Name Server: WHIZ.MARS.ORDERBOX-DNS.COM

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Pushing domain to another Whiz.in
accounts is extremely easy and instant.

Get the customer username (e-mail)
and Customer # of the new contact and after logging into your whiz.in account
select the domain you want to move and then select "Move Services"

You can check the details
here http://domain.whiz.in/kb/servlet/KBServlet/faq450.html

You can move the domains to any of the resellerclub resellers for free using the above method.

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This is a temporary error and it will clear off on its own in 2-3 hrs.  Usually this occurs when there is more load on the system and the order are queued during processing.

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Are you getting this error when pushing or transferring the domains ?

[7] Error Message: <domain Name> cannot be moved to another Customers account as the associated Domain Registration service is currently under the Money Back period.

You can transfer the domains on 5th Day from registering. We have a money back period of 4 days and during this time you may cancel your domain registration for a small charge. Usually its $1 to cancel the registration but it may vary depending upon the TLD.

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Check the following
link on how to modify Nameservers http://domain.whiz.in/kb/servlet/KBServlet/faq455.html

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Yes. We will refund your unused balance via paypal. If you have Business or
Premier account you will have to bear the paypal transaction
fees. 

Simply Login to your account, Goto My Billing >> Request Refund. We will get an email and will process your refund in 24 hrs.

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No. There is smart way to handle this. You can "Add Funds"
to your account in one single transaction. For eg. You purchase $50 worth
domains every 3 months. Then you would add $50 to your whiz.in account. So you
will only be charged $1.75 in transaction fee. We recommend that you add atleast
$100 at a time.

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There are no hidden charges. But there is a small paypal
transaction fee involved (2.9% + 30 cents for USA and 3.9% + 30 cents for Non USA).

You can even add funds by using Google Checkout.
Transaction fee would be 2.9% + 30 cents. http://whiz.in/content.php?action=mypages&page=googlecheckout.html

If you are in India you can deposit money in our ICICI bank. The transaction fee is Rs 15 for transactions upto Rs 5000/-. Min amount should be Rs 500. Contact support [at]  Whiz [dot] in to get more details

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Whiz.in is a DirectI reseller. All domains registered on Whiz.in are backed
by Solid DirectI system. If for some reason there is an issue with any DirectI
reseller, you could access the site & your domains via whiz.myorderbox.com .  You
can be assured that you will enjoy all the top class features of major
registrars plus Great Pricing.

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Whiz.in is giving Special introductary offer to its customers. We have no
plans in near future for increasing the prices. But the pricing can change
without notice.

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Partner site IP is 67.15.184.29 which needs to be set A Record.

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Please note that every time a change is made to your supersite it is necessary to reload your supersite cache.

You can reload your supersite cache from your control panel tools-->reload supersite cache-->all settings.

You can also reload all setting from your SuperSite Admin Area.

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Please take time to carefully read the reseller guide http://domain.whiz.in/kb/servlet/KBServlet/cat116.html . This has all the information you need to get started and start selling domains.

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To get your private ­Branded Name Servers :

1 - Login into your control panel.

You will need to create the following 'Child Name Servers' pointing to

the given IP Addresses :

- ns1.yourdomain.com : 67.15.47.189, 67.15.253.220, 67.15.253.251

- ns2.yourdomain.com : 74.54.56.227, 74.54.56.231, 74.54.56.236

- ns3.yourdomain.com : 67.15.47.188, 67.15.253.219, 67.15.253.252

- ns4.yourdomain.com : 74.52.140.82,74.52.140.83,74.52.140.84

Kindly follow the given KB link for information on how to add Child

Name Servers ;

http://manage.resellerclub.com/kb/servlet/KBServlet/faq456.html.

2 After creating the necessary child name servers you will need to also

create the corresponding 'A' records for the same, pointing to the

given IP Addresses.

You could follow the given KB link for additional information on the

addition of 'A' records for your domain name :

http://manage.resellerclub.com/kb/servlet/KBServlet/faq471.html

3 After this you could change the name servers of your domain name to

the following :

- ns1.yourdomain.com

- ns2.yourdomain.com

- ns3.yourdomain.com

- ns4.yourdomain.com

Kindly follow the given KB link for information on how to modify the

name severs of your domain name :

http://manage.resellerclub.com/kb/servlet/KBServlet/faq455.html

Please remember that any modifications made to the name servers of a

domain name would take approximately 24-72 hours to get reflected

worldwide.

This is due to the process of DNS Propagation.

You could follow the given KB link for any additional information on

this process :

http://manage.resellerclub.com/kb/servlet/KBServlet/faq498.html.

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